Client Satisfaction Measurement (CSM) survey

☎️ PHONE: (049) 832-1620

📧 EMAIL: cabuyaowaterdistrict@gmail.com

🏢 Office: 2nd Floor Centro Mall, Brgy. Pulo, Cabuyao City, Laguna

CABUYAO WATER DISTRICT

HELP US SERVE YOU BETTER!

Client Satisfaction Measurement (CSM) survey

This short Client Satisfaction Measurement (CSM) survey aims to track the customer experience of government offices .
Your answers will enable this office to provide a better service.

Name *

First

Last

Email *

Address

Address Line 1

City

State / Province / Region

Postal Code

Country

Client type:

Citizen
Business
Government (Employee or another agency)

Date

Gender:

Male
Female

Age:

Region of Residence:

Service Availed:

CC1 Do you know about the Citizen’s Charter (document of an agency’s services and requirements)?

1. Yes, aware before my transaction with this office
2. Yes, but aware only when I saw the CC of this office
3. No, not aware of the CC (Skip questions CC2 and CC3)

you (if The

CC2 If Yes to the previous question, did you see this office’s Citizen’s Charter?

1.Yes, the CC was easy to find
2. Yes, but the CC was hard to find
3. No, I did not see this office’s CC (Skip question CC3)

CC3 If Yes to the previous question, did you use the Citizen’s Charter as a guide for the service/s you availed?

1. Yes, I was able to use the CC

2. No, I was not able to use the CC because

INSTRUCTIONS: For SQD 1-8, please check the number (✓) that corresponds to your answer.

SQD1. I spent an acceptable amount of time to complete my transaction (Responsiveness)

SQD2. The office accurately informed and followed the transaction’s requirements and steps (Reliability)

SQD3. My online transaction (including steps and payment) was simple and convenient (Access and Facilities)

SQD4. I easily found information about my transaction from the office or its website (Communication)

SQD7. The office’s online support was available, or (if asked questions) online support was quick to respond (Assurance)

Suggestions on how we can improve our services (optional):

☎️ PHONE: (049) 832-1620 📧 EMAIL: cabuyaowaterdistrict@gmail.com

🏢 Office: 2nd Floor Centro Mall, Brgy. Pulo, Cabuyao City, Laguna

CABUYAO WATER DISTRICT

Client Satisfaction Measurement (CSM) survey

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☎️ PHONE: (049) 832-1620

📧 EMAIL: cabuyaowaterdistrict@gmail.com